Environmental, social & governance

Standing for positive change

Making choices for the future is a responsibility we take seriously. We put the health of our planet, the well-being of our associates and communities, and the dependability of our work behind every decision we make. Our environmental, social & governance (ESG) efforts reflect our commitment to a more confident future for all of us.

Protecting our environment

The health of our planet is vital to our future—and the loved ones we protect. That’s why we’re taking thoughtful steps to reduce our carbon footprint, consume energy more efficiently, and use natural resources in innovative and impactful ways, which result in reduced greenhouse gas (GHG) emissions. And we’re excited about the on-site solar farm at our home office in Lansing, Mich., that generates renewable energy and reduces our need for traditional power generation.

Our environment efforts include:

Climate change

  • Pollution prevention
  • Renewable power
  • ENERGY STAR® certification
  • Flexible work options

Waste and recycling

  • Electronic delivery of documents
  • Recycling and composting
  • Universal waste handling
  • Dining services biodegradables


  • Landscape water metering and conservation
  • Stormwater control program
  • Green roofs

Valuing our people and communities

Our strength lies in the people we employ and communities we serve. So we work relentlessly to support them. Our Diversity and Inclusion Advisory Council paves the way for a shared sense of belonging and an appreciation for each other's unique backgrounds. From Business Resource Associate Groups (BRAGs) that foster diverse associate perspectives and talents, to local and national-level corporate giving programs, we invest in building relationships that serve the greater good. Plus, our philanthropic efforts are multiplied by the generous giving of our associates. 

Our social efforts include:

Valuing our people

  • Fair pay, pay-for-performance and competitive benefits
  • Talent development
  • D&I: Business Resource Associate Groups (BRAGs)
  • Emotional well-being
  • Financial wellness
  • Health and safety

Community engagement for impact

  • Charitable giving to communities
  • Financial education
  • Associate volunteerism and giving

Safeguarding your trust in us

Trust is the cornerstone in helping you make clear and confident choices in retirement planning. That’s why we are devoted to upholding the highest standards of governance policies and practices, information security, and investing responsibly. We have a strong history of transparency, integrity, and award-winning customer service* that millions of Americans rely on. We implement comprehensive cyber-security programs to safeguard your information. PPM America, Inc. provides investment advisory services for our General Account and is a signatory to the UN-supported Principles for Responsible Investment, which ensures ESG factors are considered when investing.

Our governance efforts include:

Strong governance and business practices

  • Independent board structure
  • Diverse and experienced board and executive management team
  • Managing risk
  • Strong business ethics

Customer service, security and advocacy

  • Customer-focused products and communication
  • Award-winning customer service
  • Comprehensive data protection and privacy
  • Responsible advocacy and public policy

Investing responsibly

  • ESG factors integrated into the investment process
  • ESG engagement with investee companies
  • Robust due diligence process for 3rd party managers covering ESG approach

*SQM (Service Quality Measurement Group) Contact Center Awards Program for 2004 and 2006 -2022. (To achieve world-class certification, 80% or more of call-center customers surveyed must have rated their experience as very satisfied, the highest rating possible.)

Jackson® is the marketing name for Jackson Financial Inc., Jackson National Life Insurance Company® (Home Office: Lansing, Michigan), and Jackson National Life Insurance Company of New York® (Home Office: Purchase, New York).

PPM America, Inc. is an affiliate of Jackson National Life Distributors LLC. PPM America, Inc. is an indirect, wholly owned subsidiary of Jackson Financial Inc. Jackson Financial Inc. is a publicly traded company.